Please read this page and see if you can find the answer to your question here. If you have another or more questions you can always contact Shairnah. More Q & A's will be added with time.

Frequently Asked Questions

Q: How do I add friends to my Game Center account?

A: Adding friends in Game Center:

  • Open the Game Center app
  • Click on the Friends tab at the bottom of the screen
  • In the top left corner of the screen you should see a small [+] button; tap it
  • Type in the username of the user you want to add. You must type in the exact username of the person you want to add, including capital letters, numbers and symbols. You can also add multiple usernames in this section to make adding many of friends at once easier
  • You can personalize the request message by tapping on the message box
  • Tap the 'Send' button in the top right corner of the page

Q: How do I add friends on Android devices?

A: Use Facebook friends when playing on an Android device. Android devices cannot be friends with Apple devices as they run on different servers.

Q: I have this bug/glitch and it's so frustrating! What can I do?

A: Contact Glu via their Support Page so they can address the issue.

You can also contact Glu via the game app:

  • Open your game
  • Open the OPTIONS menu in the top left corner
  • Tap help
  • Tap glu support
  • Tap the button in the top right corner, next to the looking glass button
  • Now you can write a message to Glu

When contacting the team please state your game id, the device you play on and the issue clearly.

Q: This building is locked. Why?

A: The building is locked because there is essentially nothing useful in it or you need to get to a certain goals to unlock it. Some places will only open for goals and be locked again once you are done. There is no explanation as to why they are locked.

Q: Can I sell my house?

A: Unfortunately no, you cannot sell your houses.

Q: Can I change my character's name?

A: Yes, you can. But only after a certain point in the game, and you have to go visit Perry Young in his office to do it. It costs KGem160.